Service Technician

Job Summary: 

*Now with a $4,500 sign-on bonus*

Immediate openings for highly motivated Service Technicians with a desire to work in fast paced, quality centered environments. Position requires 75% travel to service customers worldwide. 

Representing Pacific Press worldwide, the successful candidate must display 

• Strong integrity, committed to principle-centered leadership 
• Accountability, professionalism, and dedication to customers and Pacific Press 
• An ability to work under pressure and complete tasks in a timely fashion 
• An ability to exude high energy and solution-based thinking while focusing great attention to detail 
• Excellent service-oriented skills to customers 

Key Responsibilities: 

• Service all equipment to operate at its highest efficiency 
• Install new machinery
• Maintain safety, health and environmental policies and procedures 
• Electronically log and maintain records of all details pertaining to Service Department 
• Consistently communicate with members of the Service Department to ensure all members of the team are kept up to date on service issues 
• Educate customer operators and maintenance staff on proper maintenance techniques and procedures 
• Conduct operator training on operation of machinery 
• Gather intel from customers to strengthen customer and Pacific business relationship 
• Develop successful and beneficial relationships with vendors 

Other Responsibilities: 

• Maintain safety, health and environmental policies and procedures 
• Electronically log and maintain records and details of in-field service work 
• Occasionally complete assigned tasks to aid in the manufacture of Pacific equipment 
• Provide technical phone support to customers as needed and directed by the Service Manager 
• Develop understanding of all Pacific PLC and HMI equipment and lead internal and customer training 
• Develop customer training and installation documents as directed by the service manager 

Minimum Requirements: 

• Must be 21 years of age or older 
• High School Graduate or GED 
• High mechanical aptitude with demonstrated troubleshooting and decision-making abilities 
• Excellent communication skills 
• Proficient use of personal computers including Windows and Microsoft Office applications 
• Must be able to stand for prolonged periods of time 
• May be required to work in variable temperatures (both indoor and outdoor scenarios) 
• May be required to work in tight or elevated spaces 
• May be required to stoop, kneel, bend, or climb 
• Must have a valid driver’s license 
• Must be able to obtain passport for foreign travel