Aftermarket Inside Sales Representative
Job Description:
A. GENERAL SCOPE
The Aftermarket Inside Sales Representative reports directly to the Aftermarket Sales Manager. The Aftermarket Inside Sales Representative plays a fundamental role in achieving our ambitious customer acquisitions and revenue growth objectives. You must be comfortable making and receiving dozens of calls per day, working with channel partners, generating interest, qualifying prospects, and closing sales.
The Aftermarket Inside Sales Representatives has a critical role in the success of the company. The focus of this role is to increase revenue from parts sales and upselling services, increasing quoting activity for PEP/New machine sales, ensuring excellent customer service, understanding the customer’s needs, act as a liaison between customers and the company, gain customer intelligence and report through Salesforce and monthly meetings.
The Aftermarket Inside Sales Representative must have excellent communication skills since you work directly with customers throughout the sales process. You also need to be very organized since they will handle several accounts simultaneously. You must be decisive and ability to make decisions on your own.
The Aftermarket Inside Sales Representative will work alongside fellow colleagues in Sales, Service, Engineering, and Manufacturing departments to satisfy our customers’ needs.
The Aftermarket Inside Sales Representative monitors daily the Aftermarket metrics, KPI’s, milestones and reacts as needed to those results to ensure success of the Aftermarket Inside Sales Department. You will work with the Aftermarket Inside Sales Manager in formulating strategy and continually improving performance of the Aftermarket Inside Sales Department. You must find ways to increase revenue growth of the Aftermarket Inside Sales Department.
B. FUNCTIONS AND RESPONSIBILITIES
- Developing an understanding of Pacific and Multipress product line and all services offered.
- Using CRM (Salesforce) process to monitor all outstanding quotes.
- Working with Aftermarket Inside Sales Manager to develop a follow up structure to ensure all opportunities are being captured
- Calling customers to follow up on new aftermarket calls/emails and every open, aftermarket opportunity
- Understand customer needs and requirements
- Outbound cold calls and emails
- Upsell parts, spare parts, PM’s, Service
- Reporting empirical findings to service, parts, and sales
- Business environment, capital projects, wish lists, etc.
- Inform Customers of all of Pacific and Multipress offerings
- Communicate with customers on backorders
- Provide delivery information to customer
- Develop meaningful relationships with customers to encourage trust and loyalty
- Communicate with Sales Department all leads for PEP/New Machines
- Achieve monthly KPI’s
- Research accounts, identify key players and generate interest
- Contouring pricing mechanisms to increase sales activity
C. REQUIREMENTS
- Experience working with Salesforce and M2M preferred but not required
- Prior press brake or industrial machinery sales experience preferred but not required
- Desire to deliver what’s best for our customers
- Satisfactory computer skills: Microsoft Outlook, Excel, Word, and Salesforce
- Critical thinking capacity with ability to make decisions on your own
- Ability to take direction
- Ability to deliver accurate and timely work under pressure
- Strong phone presence and experience handling dozens of calls per day
- Excellent verbal and written communications skills
- Strong listening and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
D. ADDITIONAL REQUIREMENTS
- Miscellaneous duties and assignments as requested by the Aftermarket Inside Sales Manager and the Company President.
- Expected to work the necessary hours, including overtime, to complete the required responsibilities and functions of this position.
About Us
75+ year old branded OEM of hydraulic machinery. The Company designs and manufacturers highly engineered hydraulic metalworking equipment used in a wide array of industries and applications. The Company generates ~$12 million of revenue, of which ~65% is from the sale of new capital equipment, and ~35% is from the sale of aftermarket parts and technical services sold to the installed base. The Company benefits from a reputable brand name in the industry, resulting in the opportunity to continue to capture incremental share in a large addressable market. We are investing in refreshing product lines to address a lower cost/higher volume section of the market and look to continue this activity moving forward.
How to Apply
