Service Technician
Job Description:
Job Summary
Immediate openings for highly motivated Service Technicians with a desire to work in fast paced, quality centered environments. Position requires 75% travel to service customers worldwide.
Representing Pacific Press worldwide, the successful candidate must display
- Strong integrity, committed to principle-centered leadership
- Accountability, professionalism, and dedication to customers and Pacific Press
- An ability to work under pressure and complete tasks in a timely fashion
- An ability to exude high energy and solution-based thinking while focusing great attention to detail
- Excellent service-oriented skills to customers
Key Responsibilities
- Service all equipment to operate at its highest efficiency
- Install new machinery
- Maintain safety, health and environmental policies and procedures
- Electronically log and maintain records of all details pertaining to Service Department
- Consistently communicate with members of the Service Department to ensure all members of the team are kept up to date on service issues
- Educate customer operators and maintenance staff on proper maintenance techniques and procedures
- Conduct operator training on operation of machinery
- Gather intel from customers to strengthen customer and Pacific business relationship
- Develop successful and beneficial relationships with vendors
Other Responsibilities
- Maintain safety, health and environmental policies and procedures
- Electronically log and maintain records and details of in-field service work
- Occasionally complete assigned tasks to aid in the manufacture of Pacific equipment
- Provide technical phone support to customers as needed and directed by the Service Manager
- Develop understanding of all Pacific PLC and HMI equipment and lead internal and customer training
- Develop customer training and installation documents as directed by the service manager
Minimum Requirements
- High School Graduate or GED
- High mechanical aptitude with demonstrated troubleshooting and decision-making abilities
- Excellent communication skills
- Proficient use of personal computers including Windows and Microsoft Office applications
- Must be able to stand for prolonged periods of time
- May be required to work in variable temperatures (both indoor and outdoor scenarios)
- May be required to work in tight or elevated spaces
- May be required to stoop, kneel, bend, or climb
- Must be able to obtain passport for foreign travel
About Us
75+ year old branded OEM of hydraulic machinery. The Company designs and manufacturers highly engineered hydraulic metalworking equipment used in a wide array of industries and applications. The Company generates ~$12 million of revenue, of which ~65% is from the sale of new capital equipment, and ~35% is from the sale of aftermarket parts and technical services sold to the installed base. The Company benefits from a reputable brand name in the industry, resulting in the opportunity to continue to capture incremental share in a large addressable market. We are investing in refreshing product lines to address a lower cost/higher volume section of the market and look to continue this activity moving forward.
How to Apply
